Refund Policy

Kairo Studio assesses refund requests on a case-by-case basis. This approach reflects the bespoke nature of advisory work: each engagement has its own scope, schedule, and deliverables, and the appropriate remedy depends on the stage at which a request is made.

Our clients are businesses, not individual consumers. The fourteen-day right of withdrawal under the EU Consumer Rights Directive and the equivalent UK consumer regulations does not apply to a business-to-business contract. Accordingly, the standard fourteen-day cooling-off period is not offered automatically; refunds are governed by the case-by-case process below.

A refund is most commonly considered in the following situations:

• Payment has been received but the engagement has not yet started. In this case, a full refund is generally possible.
• The agreed deliverables have not been provided within the agreed timeline due to a fault on the Company side, and no reasonable remedy is possible.
• Material change in the scope or feasibility of the engagement that prevents either party from continuing in good faith.

Refunds are unlikely to be issued where:

• The agreed deliverables have been provided in full or substantially in full.
• The client cancels for reasons outside the Company's control after substantial work has been performed.
• The request is made after a final deliverable has been accepted by the client (whether explicitly or by use of the deliverable).

Where a refund is not available, a credit toward a future engagement may be offered at the Company's discretion.

Send your request to billing@kairostudio.app. Include:

• the account email and order reference;
• the service in question;
• the reason for the request and the outcome you are seeking;
• any supporting documentation.

We acknowledge receipt promptly and aim to provide a decision within a reasonable timeframe based on the complexity of the request.

Refunds, when granted, are issued using the same payment method that was used for the original transaction where possible. Cryptocurrency refunds are sent to the originating wallet, calculated based on the originally received amount in the relevant currency at the time of the transaction. Bank transfer refunds are sent to the account that originated the payment.

This Refund Policy should be read alongside the Terms of Service. In the event of a conflict between the two documents on the subject of refunds, this Refund Policy prevails.